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* Master of Health Administration (MHA)
Master of Health Administration (MHA)
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The Telfer School of Management provides an outstanding environment for students pursuing graduate studies in health care management both from an academic and a professional point of view. In addition to the Master in Health Administration (MHA), the Telfer School of Management offers at the graduate level a master of business administration (MBA), a master of science in management and a master of science in health systems, as well as a number of joint programs with the faculties of Law and of Engineering.
The programs are governed by the general regulations in effect at the University of Ottawa.
The MHA program has close links to other faculties including the Faculty of Health Sciences and the Faculty of Medicine to assure relevance to clinical practice for health service administration.
The MHA program also has close links with hospitals, long-term care institutions, community health agencies, psychiatric institutions, federal, provincial and municipal governments, and international, national, and provincial health organizations to assure curricular relevance and excellence.
Moreover, the program maintains close ties with the Canadian College of Health Service Executives, the American College of Health Service Executives, and other professional bodies across North America. The emphasis in this program is on proactive management with a vision of humanistic leadership and public service in a period of significant changes and challenges in health care systems around the world.
The MHA aims to prepare students for the managerial and leadership responsibilities. It equips them to anticipate, understand, and address the challenges of a constantly evolving health system by providing them with the knowledge, skills, and confidence needed to transform organizations and improve the health system.
The MHA program was designed with working professionals in mind. Spread over a period of 24 months, students can expect to complete 9 units per semester. All courses are taught in English. The MHA requires that students complete either an administrative residency of at least 16 weeks or a consulting project of approximately 200h, with three (3) elective course units. The goal of these experiential learning activities is to expand the students' experience in health care or health policy and awareness of the applicability of the material covered in the academic portion of the program to the practical world of management of health care. Students can do their administrative residency or their business consulting project, in English or in French, at any recognized and approved health agency.
* For immigration purposes, the summer term (May to August) for this program is considered a regularly scheduled break approved by the University. Students should resume full-time studies in September.
Mission
Through strong links with the community, the MHA prepares ethical and socially responsible managers to assume leadership positions in the changing health system by achieving excellence in professional education and research. Through rigorous teaching and immersive experiences, we develop
professionals and leaders who are able to tackle the complex challenges of a constantly evolving
environment and improve the quality, equity, and efficiency of health services
Our vision for the program is to be recognized as the leading program in Canada for educating innovative leaders in health systems management — professionals and leaders who inspire change, foster collaboration, and contribute to building efficient, sustainable, and inclusive health systems.
Goals and Objectives
Given its mission statement, the MHA program will pursue the following goals:
* Prepare graduates to become strategic, people-centered, and values-driven leaders within the health system.
* Develop an understanding of the governance of Canadian and provincial/territorial health systems, as well as a contextually based comparison of the Canadian system to other health systems internationally.
* Formulating, implementing and evaluating health policy and strategy at micro, meso and macro levels.
* Enable graduates to think beyond organizational boundaries by adopting a systems perspective that integrates the interconnected environmental, personal, and biological factors contributing to health as a holistic human experience.
* Provide graduates with meaningful learning experiences throughout the program, including during the four-month internship.
* Foster leadership competencies, including critical, systemic, and creative thinking, to support
ethical decision-making within a person-centered environment enhanced by digital innovation.
History of the Program
The master's in health administration (MHA) program began as the School of Hospital Administration in 1964. It changed its name in 1970 to include the notion of health in order to broaden its focus. In 1979, a reorganization of the Faculty of Administration program changed the school's name to the MHA program. From 1997 to 2019, the core management disciplines of the MHA program were covered through MBA courses offered to both MBA and MHA students.
In 2019, the program underwent a major modification that focused on the academic needs of an established professional clientele in the health sector.
Accreditation
The Telfer School of Management is one of only three business schools in Canada to be accredited by the Association to Advance Collegiate Schools of Business (AACSB), the European Quality Improvement System (EQUIS) and the Association of MBAs (AMBA).
Libraries
The Morisset and Health Sciences libraries of the University house extensive collections of books, periodicals and documents relevant to the arts and sciences, including health administration, general administration and medicine. Students also have access to the National Library and the Canadian Institute for Scientific and Technical Information (formerly the National Research Council Library), as well as dozens of other specialized collections in Ottawa.
For the most accurate and up to date information on application deadlines, language tests and other admission requirements, please visit the specific requirements webpage.
Admission to the Master of Health Administration program is open to candidates holding a Canadian bachelor degree or its equivalent. A minimum standing of B or 70% overall average is required. The equivalency of qualifications for applicants from non-Canadian institutions will be determined by graduate studies. In addition, a limited number of candidates may be considered for admission on the basis of substantial managerial or professional training and experience (normally 10 years or more) even if they do not hold a university degree or do not meet the minimum academic requirements.
Entry into the Master in Health Administration (MHA) program takes place in the fall term of each year. Classes start in September. In order to be considered for admission, completed applications must be received no later than May 15 of the year of potential entry.
Due to immigration requirements, all applications other than those from Canada, the United States and Europe must be received no later than February 1. Later applications will only be considered at the discretion of the Telfer School of Management.
In its evaluation of applicants, the admissions committee will identify those who lack mathematical background and will strongly recommend (or require) that they complete additional coursework to improve or refresh their quantitative analysis skills.
Requirements and Documents
Admission to the program is competitive and the number of candidates that can be accommodated is limited. Admission will be granted only to those who clearly demonstrate high promise of success in the MHA program. In applying to the program, candidates should provide the following documentation:
* a duly completed application form
* a non-refundable application fee
* past academic performance: original transcripts from all post-secondary institutions attended, as well as any additional evidence of academic excellence such as grade point average, class rank, awards, publications, professional designations
* related work experience: a current curriculum vitae that details managerial or professional experience
A minimum of 3 years of full time work experience is required. In general, preference is given to those applicants who have greater work experience, particularly when there is evidence of career progression. In exceptional circumstances, volunteer work, internships and other demonstrated leadership roles can be considered as part of this criterion
* two confidential letters of recommendation that comment on the applicant's suitability for graduate study
* a narrative statement that indicates the applicant's personal motivation for entering the MHA program, and how they would contribute to the learning environment
* Admission test: A minimum score of 75% in the required Harvard Modules:
+ International applicants: Harvard Online Math Module and Harvard Communication Module
+ Canadians, permanent resident applicants: Harvard Online Math Module
+ Applicants who have completed an undergraduate degree or master's degree at the University of Ottawa or other Canadian universities with an admission average of 75% (B+) or above (calculated using the last 60 units) at the time of application, will not be required to pass the Harvard Math Module.
* Applicants who have valid competitive GMAT or GRE test results may submit official test reports in lieu of the Harvard Modules.
In some cases, applicants may be required to attend a personal interview with a representative of the MHA program.
Candidates whose mother tongue is neither English nor French are required to provide evidence of proficiency in one of Canada's official languages. These candidates must submit one of the following to graduate studies to confirm their proficiency:
* A score of at least 100 (5) on the Test of English as a Foreign Language (TOEFL).
* A score of at least 7 in at least three of the four International English Language Testing System (IELTS) tests (Reading, Listening, Writing, Speaking) and at least 6 in the fourth. The IELTS is administered by the Bristish Council: www.ielts.org.
* Proof of completion within the last five years, of a previous degree program in an English language university.
* Proof of recent prolonged residence and exercise of a profession in an English speaking country (normally at least four years over the last six years).
All applications, supporting documents, and inquiries from candidates for the MHA program should be sent to the Telfer School of Management.
N.B. The selection committee will not consider applications unless all the required documents are submitted.
Language of Instruction
The MHA program courses are offered in English only. However, students may submit assignments, research papers, directed readings or examination papers either in English or in French. Administrative residencies can be arranged in French-language institutions.
Recognition of Courses
Advanced Standing
At the time of admission, a student may receive advanced standing for graduate courses in management completed previously as a regular student either in a Canadian MBA program or a similar program accredited by the AACSB International or an equivalent.
Units may also be granted for graduate courses completed previously in a University of Ottawa interdisciplinary program in which the Telfer School of Management is involved.
The maximum number of units allowed is 21. No units will be granted for courses completed more than five years ago or for which the grade was lower than B or 70%. Advanced standing is usually granted only for core courses.
Computer Skills
Students must be familiar with the use of computers and basic applications related to administration such as word processing, spreadsheets and presentation software.
The MHA curriculum is composed of 45 units as follows:
Course List
Code Title Units
Compulsory courses
MHA 5150 Managing Finance in Health Systems 3 Units
MHA 5158 Digital Health Innovation Transformation 3 Units
MHA 5300 Data-Driven Decision-Making in Health Systems 3 Units
MHA 5335 People management in Health Systems 3 Units
MHA 5345 Health Leadership and Change Management 3 Units
MHA 6203 Program Evaluation 1.5 Units
MHA 6303 Epidemiology Population Health 1.5 Units
MHA 6312 Strategy, Governance, and Ethics 3 Units
MHA 6316 Quality and Performance Management 3 Units
MHA 6360 Comparative Health Policy and Systems 3 Units
MHA 6361 Organizational Behaviour in Health Systems 3 Units
MHA 6380 Analytics for Health Systems 3 Units
Optional Courses
6 optional course units - (selected from the list of graduate courses in MHA OR from other graduate programs, subject to approval by the director of the MHA program): 6 Units
CMN 5133 Health Communication Theories
DCL 5107 Critical Approaches to Health Law, Policy and Ethics
DCL 5202 Special Topics in Trade and Foreign Investment
EDU 5129 Integrating Patients' Voices into Health Professions Education
HSS 6112 Interdisciplinary Collaborations - Government, Industry, and Research Organizations
MBA 5320 Marketing
MHA 6266 Managing Projects in Complex Health Systems
MHA 6356 Health Economics
NSG 6160 Policy, Political Action and Change in Health Care
Residency or Consulting Project
One option from: 6 Units
Option 1:
MHA 6990 Residency and Field Project
Option 2:
MHA 6996 Health Consulting Project
3 optional course units from the list of approved courses
Duration of the Program
The program is designed to be completed in 24 months. All students must complete all degree requirements within four years from the date of initial enrollment.
Transfer of Units
Under certain circumstances it is permissible for students enrolled in the program to take courses at another faculty or another university and to have the units for these courses transferred towards the requirements of the degree. Arrangements for enrollment in such courses must be approved in advance by the Telfer School of Management and completed by the closing date for enrollment of the MHA program in the term concerned.
Students who intend to take courses at Ontario universities must complete in advance the form entitled Ontario Visiting Graduate Student Application available at the secretariat of the School. Students who intend to take courses at a university outside of Ontario must obtain in advance a Letter of Permission from the school.
The maximum number of units that can be granted in advanced standing or in transferred units is 21. The regular rules of evaluation and promotion apply to all courses taken by transfer of units.
Research at the University of Ottawa
Located in the heart of Canada’s capital, a few steps away from Parliament Hill, the University of Ottawa ranks among Canada’s top 10 research universities. Our research is founded on excellence, relevance and impact and is conducted in a spirit of equity, diversity and inclusion.
Our research community thrives in four strategic areas:
* Creating a sustainable environment
* Advancing just societies
* Shaping the digital world
* Enabling lifelong health and wellness
From advancing healthcare solutions to tackling global challenges like climate change, the University of Ottawa’s researchers are at the forefront of innovation, making significant contributions to society and beyond.
Research at the Telfer School of Management
For more information, consult the Professors by area of expertise page.
Explanation of Course Codes
1st digit:
5000 level: common core
6000 level: Health Administration specialization
2nd digit:
2, 4 courses offered in English
6, 8 courses offered in French
9 bilingual courses
3rd digit:
0 Data Analysis, Statistics
1 Public Policy, Public Sector Management, Health Care Systems
2 Marketing
3 Organizational Behaviour, Human Resources
4 Accounting
5 Finance, Economics
6 Health or Business Policy, International Management, High Technology
7 Information Systems
8 Management Decision Models, Operations Management
9 Seminars, Projects, Residency
MHA 5140 Financial Accounting (1.5 units)
Introduction to the foundations of financial accounting including theoretical aspects, the principles of financial reporting and preparation of financial statements and accounting for inventory and capital assets. Creation and interpretation of financial performance measurements.
Course Component: Lecture
MHA 5140 and MHA 5141 cannot be combined for credit with MBA 5340 or with MBA 5140 and MBA 5141.
MHA 5141 Managerial Accounting (1.5 units)
Introduction to the preparation and use of accounting information to support managerial decision making. Topics include product and process costing and activity based costing and management.
Course Component: Lecture
MHA 5140 and MHA 5141 cannot be combined for credit with MBA 5340 or with MBA 5140 and MBA 5141.
MHA 5150 Managing Finance in Health Systems (3 units)
Financial planning and interpretation of financial statements and metrics, managing budgets and understanding funding models in health systems.
Course Component: Lecture
MHA 5158 Digital Health Innovation & Transformation (3 units)
Principles of health informatics, EHR, telehealth, mobile health, artificial intelligence, innovation processes, planning and implementing technological solutions.
Course Component: Lecture
MHA 5300 Data-Driven Decision-Making in Health Systems (3 units)
Critical thinking, evidence-based decision-making, data analysis, statistical reasoning and inference, and ethical use of data.
Course Component: Lecture
MHA 5330 Human Resource Management in Health Care (3 units)
Focus on the major issues unique to effective health human resources management. Measuring needs and planning for the current and future supply of human resources. Recruitment, retention and development strategies to meet changing workforce conditions. Understanding the unique regulatory environments where professions are regulated by provincial laws and professional colleges. Labor relation issues and approaches in unionized environment. Funding, team work and inter-professional practice, scope of practice issues and organizational design. Interactions of organizational and professional accreditation mechanisms (such as professional colleges and associations, and accreditation bodies).
Course Component: Lecture
MHA 5335 People management in Health Systems (3 units)
Working with partnerered health providers, develop strategic workforce plans, HHR optimization and analytics, inclusive recruitment and retention, as well as talent development.
Course Component: Lecture
MHA 5345 Health Leadership and Change Management (3 units)
The course will be guided by the CCHL’s LEAD Framework to help students translate leadership, governance, and accountability principles into practice when working with hybrid teams, dyads, remote employees, and across organizational boundaries.
Course Component: Lecture
MHA 5701 Gestion et entrepreneuriat en santé (3 crédits)
Ce cours initie les professionnels de la santé à la gestion et à l’entrepreneuriat dans un contexte de soins en évolution. Axé sur la planification stratégique, le leadership, la gestion des ressources humaines, la finance, le marketing et l’innovation, il leur permet de développer un esprit entrepreneurial et des compétences pratiques à travers études de cas et projets appliqués.
Volet : Cours magistral
MHA 6203 Program Evaluation (1.5 units)
Types of program evaluation, evaluation design, reporting of results to different stakeholders, critical appraisal of evaluation research and reports.
Course Component: Lecture
MHA 6213 Directed Readings in Health Care Management (3 units)
Personal definition, investigation and synthesis of broadly based literature on a topic from a list prepared in advance by the MHA faculty. Bi-weekly progress reports submitted by e-mail or in person. Presentation of the report at a seminar organized by a supervisor.
Course Component: Research
Prerequisites: must have completed the common core and at least 10.5 MHA units.
MHA 6250 Health Care Finance (1.5 units)
Overview of financial concepts, including time-value of money analysis, risk and rate of return, bond and equity pricing, and financial planning. Financial decision-making and risk assessment tools in administrative decisions within the unique context of health care organizations.
Course Component: Lecture
MHA 6260 Project Planning and Management (1.5 units)
Introduction to program planning and management of health management projects. Program planning and management methods including management of a project throughout its life cycle (identification, design, planning, realization and close-out).
Course Component: Lecture
MHA 6260 cannot be combined for credit with ADM 6260.
MHA 6266 Managing Projects in Complex Health Systems (3 units)
Project scope definition, resource planning, risk management, and change management frameworks.
Course Component: Lecture
MHA 6271 Application of Information Technology in Health Care (1.5 units)
Presents an overview of timely topics related to the application of information technologies (IT) in health care, and prepares students to better understand and work with IT in the current healthcare environment. The course discusses research and evidence on contemporary health IT solutions and their role in improving, transforming and supporting the delivery of health care, as well as the decisions and challenges that managers face when considering the implementation of these new technologies.
Course Component: Lecture
Prerequisite: MHA 6370
MHA 6301 Epidemiology and Population Health (3 units)
Understanding of the principles of epidemiology and research designs in the health related fields, and the ability to critically evaluate clinical, epidemiological, and health care management evidence in support of decision-making. Topics include: determining research designs most appropriate to specific research conditions; overview of epidemiologic approaches; important measures; issues related to validity, confounding effect, selection bias, misclassification bias, and effect modification; and general concepts related to population health.
Course Component: Lecture
Prerequisite: MBA 5300 or MHA 5300
MHA 6303 Epidemiology & Population Health (1.5 units)
Population health data, evaluating interventions, distribution and determinants of health-related events, such as disease outbreaks and Health inequities.
Course Component: Lecture
MHA 6312 Strategy, Governance, and Ethics (3 units)
Strategic thinking, board governance, stakeholder management, ethical decision-making and risk management.
Course Component: Lecture
MHA 6315 Quality and Performance Management in Health Care (3 units)
Overview of approaches and tools used for managing, evaluating, and promoting quality in health care. Emphasizes the importance of context and stakeholder engagement in quality improvement and performance management initiatives. Topics include: important key theories and concepts related to quality; patient safety measures and practices; performance management; evidence-based management; and quality improvement strategies.
Course Component: Lecture
MHA 6316 Quality and Performance Management (3 units)
Principles of quality and safety, continuous improvement models, performance indicators, evaluation of quality of care and benchmarking.
Course Component: Lecture
MHA 6351 Health Economics (3 units)
An economists’ perspective illuminating the systems behavior of Health-Care. Such insights inform strategies for managing/improving Health-care. The survey course introduces key concepts from economics (e.g., micro-economics, trade-offs, opportunity costs, efficiency, equity) that are pivotal to this illumination. The unique attributes of health-care (e.g., uncertainty of demand and information asymmetry) and the incentives (some perverse) that ensue are discussed. Indices of population health impact and their links to health economic valuation are covered, including cost-effectiveness and benefit-cost analysis.
Course Component: Lecture
MHA 6356 Health Economics (3 units)
Demand and supply of health care, economic evaluation, funding models, economics of population health and interpreting policy trade-offs.
Course Component: Lecture
MHA 6360 Comparative Health Policy and Systems (3 units)
Structure, governance and performance of the Canadian health care system in comparision with systems in other countries. History of health care in medicare, funding mechanisms, delivery models and global comparisons.
Course Component: Lecture
MHA 6361 Organizational Behaviour in Health Systems (3 units)
Leadership theories, emotional intelligence, diversity and inclusion, motivation, group dynamics, stress management, power, negotiation, and conflict resolution.
Course Component: Lecture
MHA 6370 Health Informatics (3 units)
Overview of current developments, issues and challenges in the emerging field of health informatics, with an emphasis on the role it plays in health care transformation initiatives. Historical development and basic foundations of health informatics including theoretical, methodological and ethical/legal underpinnings will be studied. Management implications of health informatics.
Course Component: Lecture
MHA 6380 Analytics for Health Systems (3 units)
Machine learning, optimization, queuing theory and simulations. Transforming data into actionable insights.
Course Component: Lecture
MHA 6990 Residency and Field Project (6 crédits / 6 units)
In this four-month in-person residency, students gain executive-level experience in a health organization and complete a mandatory Field Project addressing a relevant health system issue under faculty and field supervision.
Volet / Course Component: Recherche / Research
MHA 6996 Health Consulting Project (3 crédits / 3 units)
Final consulting project where students apply what they have learned in the classroom to a health system management project.
Volet / Course Component: Recherche / Research
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